At Myhealth, we strive to provide exceptional healthcare services to our enrolled patients. However, it is important to note that the benefits and offers associated with enrolling to our centres, are subject to availability, certain medicare regulations, any unforeseen factors, doctors’ discretion and change. We want to ensure transparency and prioritise your well-being, so please carefully review the following terms and conditions:

Availability of priority appointments: We prioritise our enrolled patients by allocating appointment slots exclusively for their use. These reserved slots are intended to provide enrolled patients with enhanced access to on-the-day appointments. While we make every effort to ensure the availability of priority appointments for our enrolled patients, it is important to note that these appointment slots are subject to capacity limitations and your choice of doctor is not guaranteed. There may be instances where all allocated slots have been filled, resulting in limited availability. Our ability to provide priority appointments may also be impacted by various factors beyond our control including emergencies. While we strive to maintain a high level of service, these factors may result in reduced availability of priority appointments.

Flu Vaccines: The offer of free flu vaccines varies between centres. The availability of free flu vaccines is subject to stock availability and whether the particular centre is offering vaccines depending on seasonality and other circumstances. Offer of free flu vaccines may change within the year or from year to year, and only one dose available per year. 

Bulk Billing Offers: Bulk billing for children, healthcare/ pension card holders applies for participating centres and doctors, and may exclude certain types of services including complex consults, procedures or weekends. Bulk billing is not applicable to after-hours and additional costs may be incurred for procedures, certain vaccines, consumables. For some centres, Bulk Billing for annual health checks refers to health checks for specific age groups, otherwise gap fees may still apply. Please review your local centre's practice fee policy on their webpage for more details.

Medicare Rules and Changes: Our services are governed by the rules and regulations set forth by Medicare. Any changes or updates to Medicare policies may affect the offerings for enrolled patients. We are committed to complying with these regulations and will adjust our practices accordingly.

MyMedicare Enrolment Eligibility: As per the current Medicare requirements you must have had at least 2 face-to-face visits recorded with the practice you wish to enrol at in the previous 24 months for you to be eligible to enrol.

Communication of Changes: In the event of any changes to the benefits, policies, or terms and conditions mentioned above, we will make reasonable efforts to communicate these changes to our enrolled patients. We understand the importance of transparency and will strive to keep you informed of any modifications that may affect your healthcare experience.

At Myhealth, we value the trust and loyalty of our enrolled patients. While we strive to provide consistent benefits, we must reserve the right to make changes to enrolled patient benefits when necessary. Factors such as evolving healthcare regulations, government policies, practice capacity or other unforeseen circumstances may require adjustments to ensure the continued delivery of high-quality healthcare services. We understand the importance of effective communication, and we will make every effort to notify our enrolled patients of any changes. We are committed to providing the best possible care and support throughout your healthcare journey.

Thank you for choosing Myhealth.