Chadstone Medical Centre

Telehealth Consults and COVID-19

With the constant changes we are facing due to Covid-19, we want to reassure our Patients and our local community that we are here to help. We are constantly reviewing and updating our Policies to ensure we continue to provide the highest quality of care for our patients and the wider community.

To assist us in providing the highest quality of care possible, we ask that if you are experiencing:- a fever, sore throat, runny nose, cough or body aches (regardless of your recent COVID results) please stay home and call the clinic prior to attending for a consultation. If a Telehealth Appointment is made a Doctor will provide Medical advice on the phone and if they decide a physical exam is necessary they will arrange a suitable time and place for you to attend the clinic for a face to face consultation.

In line with the Medicare changes you need to have attended the clinic for a face to face appointment in the last 12 months to be eligible for a Telehealth Appointment. If you haven’t been into the clinic in the last 12 months that’s ok we can advise you of alternative arrangements whilst on the phone.

You can still call the practice directly to book a face to face appointment. You will be asked a few screening questions by the practice staff and if the need for a Telehealth appointment is identified one will be arranged before the Doctor accepts a face to face.